How do I determine what size storage unit I need?
The right size depends on your items. Our 10x20 units can store a 3-bedroom house. In other words, we can probably store anything you want.
What's the monthly cost of your storage units?
We charge $95/month flat.
Do I need climate control for my storage unit?
Climate control is recommended for sensitive items like electronics, wooden furniture, artwork, documents, and clothing to prevent damage from temperature and humidity fluctuations.
What items are prohibited in your storage units?
We don't allow flammable materials, perishables, live animals, hazardous materials, illegal items, and unregistered vehicles.
Is my stuff insured in a storage unit?
We have property insurance, but we do recommend you get renters insurance for your items.
How secure are your storage facilities? We offer multiple security features like 24/7 video surveillance, gated access, individual unit alarms, and on-site management.
Can I access my storage unit 24/7? Yes! We provide extended access with security codes.
What's the minimum rental period?
We offer rent on a month-to-month basis, without contracts.
Do I need my own lock?
We recommend you get your own lock for the best security, like high-security disc or cylinder locks.
Can I store a vehicle in your storage unit?
Yes! Note that vehicles need current registration and insurance.
How do I protect my items from moisture?
Use pallets or shelving to elevate items, employ moisture absorbers, and choose climate-controlled units when possible. Proper packing materials also help.
What happens if I miss a payment?
We will cancel your service if you miss more than one payment in a row.
Can I run a business from a storage unit?
Operating a business from a storage unit is prohibited, though you can store business inventory and equipment there.
Are there restrictions on when I can move in or out? We allow move-in during office hours, while move-out might be possible during extended access hours if you've cleared the account balance.
How much notice do I need to give before moving out?
We kindly ask for anywhere from 15 to 30 days notice before vacating.
Can multiple people access my unit?
You can authorize additional users, but they need to be registered with the facility and show proper identification.
What's the difference between indoor and drive-up units?
Indoor units offer better climate protection and are typically accessible through hallways, while drive-up units allow direct vehicle access but may be more susceptible to weather.
How clean are your storage units kept?
We regularly clean and maintain units between tenants, but you should inspect before renting and report any issues.
Can I modify the inside of my unit?
We prohibit permanent modifications but allow temporary solutions like free-standing shelving units.
What happens if there's damage to my stored items?
Check your rental agreement and insurance policy. Facility insurance typically covers damage from facility negligence but not natural disasters or theft.
Are there electrical outlets in your storage units?
We don't have electrical outlets.
Can I store food in my unit?
Perishable food items are prohibited.
How often should I check on my stored items?
Monthly visits are recommended to check for any issues and ensure proper item conditions.
Can I live in a storage unit?
Living in storage units is strictly prohibited and illegal for safety and zoning reasons.
What documentation do I need to rent a unit? A government-issued ID, proof of address, and proof of insurance are required.
Are there restrictions on what time I can visit my unit?
No! We offer 24/7 access.
How do automatic payments work? We offer automatic payment options through credit cards or bank account drafts, with online account management.
What happens during extreme weather?
We have drainage systems and weather protection, but it's wise to elevate items and check after severe weather events.
Is there a different unit size?
All of our units are 10x20, and we don't offer other sizes.
How do rate increases work?
We provide 30-day notice of rate changes, which occur annually.
Can I share a unit with someone else?
Co-renting is possible, but all parties need to be on the lease and follow facility protocols.
What security measures should I take for my unit?
Use high-quality locks, maintain an inventory, and consider security seals or monitoring devices where allowed.
Are there restrictions on commercial deliveries?
We accept deliveries during business hours.
How do I properly pack items for long-term storage?
Use quality boxes, proper wrapping materials, and organization systems. Label everything and create an inventory.
What's the best way to organize a storage unit?
Create aisles, use shelving, stack strategically, and keep frequently accessed items near the front.
Can I store valuable items in my unit?
While possible, it's not recommended to store irreplaceable valuables. Consider bank safety deposit boxes for crucial items.
How do temperature changes affect stored items?
Extreme temperatures can damage electronics, wood, fabric, and paper, making climate control important for sensitive items.
What happens if the facility changes ownership?
Your lease transfers to the new owners, who must honor existing terms but may implement changes with proper notice.
Can I negotiate storage unit rates?
We can talk about long-term storage discounts.
How do I prevent pest problems?
Avoid storing food, use sealed containers, and report any signs of pests immediately.
What's included in the rental agreement?
Agreements cover payment terms, access rights, prohibited items, insurance requirements, and facility rules.
Can I use my unit for band practice or workshops? No! Storage units are not designed or zoned for active use beyond storage, and such activities are prohibited.
What are your amenities? Our amenities include climate control, loading docks, dollies, extended hours, security features, and moving truck rentals.
What happens if there's facility maintenance?
We provide notice for planned maintenance and have emergency protocols for unexpected issues.
Can I store plants in my unit?
Living plants are prohibited due to maintenance issues and pest concerns.
How do I handle disputes with the facility?
Start with facility management, document everything, and consult your rental agreement for dispute resolution procedures.
What's the best time to rent a storage unit?
Our pricing is always the same, which means the best time is now!
How do I prepare appliances for storage?
Clean thoroughly, drain all fluids, leave doors slightly open, and use appropriate covers or wrapping materials.
Can I store ammunition or firearms?
No! Ammunition storage and firearms storage are prohibited.
What happens to abandoned units?
After specified non-payment periods and proper notices, facilities can auction contents following state lien laws.
